Shipping policy
Processing Time
All orders are processed within 1-2 business days. Orders placed on weekends or public holidays will be processed on the next business day. Please note that processing times may be longer during peak periods.
Shipping Options and Costs
We offer standard and express shipping options at checkout. Shipping costs are calculated based on your location and will be displayed at checkout.
Estimated Delivery Times
- Standard Shipping: 3-7 business days.
- Express Shipping: 1-3 business days.
Please note that delivery times are estimates and may vary depending on your location and courier delays outside our control.
Order Tracking
Once your order is shipped, you will receive a confirmation email with a tracking number to monitor your shipment.
Delivery Issues
We are not responsible for delays caused by the courier, weather conditions, or other circumstances beyond our control. If your package is lost or damaged during transit, please contact us at info@enlace.fashion for assistance, and we will work with the courier to resolve the issue.
Incorrect Address
Please ensure all shipping information is accurate when placing your order. We are not responsible for shipments sent to incorrect or incomplete addresses provided by the customer. If an address change is required after your order is placed, contact us immediately. Additional charges may apply.
International Shipping
We offer international shipping to selected countries. Delivery times and costs vary based on location. Please note that customs fees, duties, or taxes may apply and are the responsibility of the customer.
Returns Due to Non-Delivery
If a package is returned to us due to non-delivery or refusal to pay customs fees, the customer will be responsible for the original shipping fee and any additional costs incurred.
Contact Us
For questions or concerns about shipping, please contact us at info@enlace.fashion or +61 2 8021 8090
We are happy to assist.